Refund Policy

1. Appointment Cancellations

1.1 Cancelling Scheduled Services

If you need to cancel or reschedule your appointment, please notify Aslan Appliance Repair at least 24 hours in advance to avoid a cancellation fee.

Cancellations made within 24 hours of the scheduled appointment time may be subject to a late cancellation fee.

If our technician arrives on-site and is unable to perform the service due to access restrictions or other circumstances on the customer’s part, a trip/service call fee may apply.

1.2 Missed Appointments

Failure to be present at the scheduled appointment time without prior notice will result in a service call fee.

2. Deposit Terms

2.1 Deposit Policy

Any deposit paid to Aslan Appliance Repair is final and non-refundable. Deposits are used to reserve your appointment slot and, where applicable, to order the necessary parts in advance.

2.2 Deposit Credit

Deposits are credited toward the total amount due on your final service invoice.

3. Refund Policy

3.1 Services Rendered

Refunds are not issued once a service has been completed. If your appliance experiences the same issue after our visit, we will evaluate the situation and provide repair options consistent with our service warranty.

3.2 Customer Satisfaction

If you are not satisfied with the service you received, please contact us within 24 hours of the service date. We will make reasonable efforts to resolve the issue, which may include a follow-up visit under our warranty terms.

4. Service Warranty

4.1 Labor Guarantee

We provide a 30-day warranty on labor for every completed repair. This warranty does not cover consumable or external parts such as filters, fuses, access valves, refrigerant, or other mechanical wear items.

4.2 Submitting Warranty Claims

To request warranty service, please contact us within 24 hours of noticing the issue and provide reasonable access for our technician to evaluate and complete any necessary follow-up work.

4.3 Warranty Conditions

Warranty coverage applies only to services performed directly by Aslan Appliance Repair and does not extend to third-party repairs, prior work by other companies, or unrelated issues.

5. Estimates and Billing

5.1 Estimates

We provide a clear estimate before any repair work begins. No additional charges will be incurred without your prior approval.

5.2 Diagnostic Charges

A diagnostic fee may apply if you decide not to move forward with the repair after the technician’s assessment.

6. Contact Us

For questions about cancellations, deposits, refunds, or warranty service, please contact us:

Aslan Appliance Repair
741 Circle Dr, Roselle, IL 60172
Phone: (844) 405-7205
Hours: Mon–Sat: 9:00 AM – 7:00 PM